Rider FAQ's

Q1. How do I register with Entryweb?

Registering with Entryweb is easy, click sign up or follow the prompts or links from our home page and enter your e-mail address and a memorable password. After this you'll be sent a verification e-mail, click on the link provided and you're done! Entryweb provides you with one account whether you're a rider or organiser. Riders will need to complete both the personal and rider profiles, organisers are required to complete the personal profile and bank details to begin entering and/or listing events. All your activity on Entryweb is managed via your own control panel.

Also see - More information on Entryweb's control panel

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Q2. How do I enter a race or ride?

Firstly you'll need to be a member of Entryweb. Once you have registered you'll have access to your control panel where you can complete your personal and rider profiles. We encourage you to add your best previous performances particularly if you're riding British Cycling and Cycling Time Trial races because it helps the organiser access your ability when selecting and sorting their field. It's also advisable to keep your pervious performances up to date. Races or rides using the Ability selection method will often mean the organiser will take into account your pervious performances when selecting their field.

Once this information has been saved you're now ready to enter some races or rides. Search our events calendar and click on an event to see the events page/programme with all the information the organiser has listed for that event. By clicking on the race or ride name you'll see more specific data about that race or ride. Some events will have more than one race or ride. When you're happy and want to enter just click Entryweb's enter button and you'll be directed to the entry page, this will display all your relevant information associated with your entry e.g. personal details, rider details, specific governing body details etc... you'll then need to select a fee and complete the rest of the form. Some organisers may ask you a question e.g. What is your t-shirt size - S,M,L? or Are you a vegetarian? there may also be further information to complete specific to that race or ride such as your vets standard for this distance for example. Please take care when completing this form once you have paid you won't be able to edit the entry. You can also download that governing bodies parental consent form if you're less than 18 years of age.

After you click enter the entry is added to your entry basket, remember participation in this race or ride is not complete until you have paid. To make the payment click pay from within your entry Basket, the entry will then move automatically to your entry checkout. By clicking proceed to payment you'll be redirect to Protx within a secure environment where you'll be prompted to select which type of card you wish to use, after which you'll be asked to complete your card details and any further verification steps. Once payment has been successful you are redirected back to Entryweb and given a reference number for that transaction which is logged in your account tab. Your entry is also logged in your my entries tab. An e-mail receipt is then sent to you with your payment confirmation. Check back on the event page/programme to see your name in the live entrants list.

Also see - More information on Entryweb's control panel
Also see - More information about the entry page
Also see - More information on previous performances
Also see - More information on the entry basket
Also see - More information on the live/real time entrants lists

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Q3. I'm less than 18 years old do I need parental consent to enter?

You don't need parental consent to enter a race or ride and/or pay using Entryweb. However in the vast majority of cases you'll need to present a signed parental consent form to the event organiser, steward or official at signing on or at the very least have it signed ready at the event to be able to ride. Some events may have a different procedure at signing on, check back on the events page/programme or contact the organiser if you require more details. At Entryweb we recognise the importance of parental consent so on each entry page we provide the appropriate governing bodies parental consent form to download and print ready to be signed. Under 18's need to be aware of their event and/or governing bodies rules and regulations and probably won't be allowed to ride unless the form is complete.

Also see - More information about the entry page

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Q4. How do I enter a friend?

Once you have registered and filled out your profiles you can not only start entering yourself but friends too. This function is handy if you're a team manager, parent, coach or even a club representative entering team mates.

Click enter a friend button from the event page/programme on the race or ride you wish to enter a friend into which links you to the enter a friend page. If your friend is already a member of Entryweb all you need to do is type his or her e-mail address in the box provided and let Entryweb populate the form with their details. If your friend isn't registered with Entryweb and you provide us with their e-mail address we'll send them an automatic welcome e-mail and open an account for them including details of your entry, however it's not necessary to include an e-mail address. To complete your friend's entry you'll need to indicate (by checking the box) you have your friend's permission after that check the form is correct and click Enter.

As with entering yourself payment is needed so you can either proceed to your entry basket to make that payment or leave it for your friend to pay. Please note your friend will need to be an Entryweb member to pay if they wish to do so. If for any reason the entry needs editing either of you can do so, however if your friends does this then take over the responsibility to pay.

Also see - More information about the enter a friend page
Also see - More information on the entry basket

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Q5. I want to enter my friend into a race or ride do they need to be members of Entryweb too?

No. Your friend i.e. team mate, son, daughter, mum, dad or just friend do not need to be members of Entryweb for you to successfully enter them. If you provide their e-mail address on the entry page form we'll automatically open an account for them, whereby they can log in to see details of that event and enjoy the benefits you currently do.

Also see - More information about the enter a friend page

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Q6. If I enter my friend do I have to pay for them?

Either of you can pay. Entryweb flexible solution allows you to enter friends but at the same time allowing them to pay. The entry is logged within their entry basket where they have the option to make the payment. At the same time it's logged in your entry basket and you too have the choice to make the payment. This function is useful as coach you want to plan your rider's events and/or season but allow them to pay.

Also see - More information on the entry basket

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Q7. I'm a Team Manager how do I enter my team?

Entryweb at present does not distinguish you as a team manager from someone entering a friend. We recommend team managers simply register with us but then enter their riders by using the enter a friend function. There is an option at the foot of every entry page to send a note to the organiser so we advise team managers to send the organiser a memo letting them know their rider preferences, convoy requirements or any other information.

Also see - More information about the enter a friend page

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Q8. Can I contact the organiser before I decide to enter?

Yes. Anyone can e-mail the organiser, simply type your name, e-mail and message directly from the event page/programme and send your message.

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Q9. Can I see who's entered before I decide to enter myself?

Yes. On every events page/programme there's a real time live list of entrants who have already paid. Before the start sheet is published you're able to sort the list by clicking the column headers, easier for you to locate team mates or a particular name in the list.

Also see - More information on the live/real time entrants lists

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Q10. Can I pay for more than one race or ride at a time?

Yes you can. Simply enter or enter friends into as many races or rides as you want across all disciplines, then from your entry basket simply click pay to proceed with payment and be redirected onto Protx.

Also see - More information on the entry basket

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Q11. What cards can I use on Entryweb?

We can currently accept Visa, MasterCard, Visa Electron (UK & Non UK Issued), Visa Debit, Maestro (UK Issued) & Solo

Also see - Question 16

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Q12. Can I print the event page/programme?

Yes. You may print the entire page/programme or per section by hiding the sections you don't want to print. Also refer to your print options in your browser.

Also see - More information on the Events Page/Listing/Programme

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Q13. Does Entryweb provide refunds?

No. Entryweb does not at this stage provide refunds. If the event you have entered has been cancelled it's the organiser's responsibility to inform you and any refund (if applicable) is the responsibility of the organiser and you should contact them. It's a good idea to keep checking the event page/programme for further information and event refund policies.

Also see - Question 8

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Q14. I have been removed from a race/ride can I get my money back?

If you have been removed from a race or ride you may be entitled to a payment but this all depends on the policy of that particular event and/or organiser. If you are entitled to a refund the organiser, promoting club or company should inform you and/or pay. Please be aware Entryweb does not at this stage give refunds so any payment should come from the organiser, promoting club or company.

Also see - Question 8

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Q15. What happens if my event is cancelled?

If your event is cancelled for any reason the organiser will no doubt inform you via Entryweb and/or other means however Entryweb automatically e-mails all entrants when an organiser deletes an event or race/ride. We advise all organisers to post any changes to this effect on their event page/programmes if a decision is not taken to actually delete the whole listing on Entryweb e.g. if a new date has been re-scheduled. If you're entitled to a refund you'll need to contact the organiser, please bear in mind different events will have different refund/cancellation policies. Some events may be re-scheduled or even have to follow a policy set by their governing body.

Also see - Question 8

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Q16. Are my card details kept secure?

Yes. All your credit and debit card details are dealt with by Protx and HSBC Bank. Protx uses the highest industry standard 128-bit encryption when transmitting card details. You'll notice the inclusion of an 's' (https://) in the URL and padlock in your browser address bar which means your entering your card details within a secure environment.

During the payment process you will be redirected to Protx where you'll be asked to enter your card details on a Protx secure server. When this is complete Protx will inform us if the payment is successful or not and you will be returned to Entryweb.

Also see - Question 11

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Q17. Does Entryweb validate entries to help minimise errors?

As an extra feature for Entryweb's members we validate entries to help minimise errors and reasure organisers the right riders are entering the right races. We do this by checking whether your category is able to enter the race. For example if you try entering a BC National A race only open Elite, Senior 1st and 2nd as a 4th category your entry will be rejected. As a result we advise all organisers to take extra care when selecting their categories whilst creating their races.

Riders with the correct dispensation and documentation, and not a category stipulated for the race will need to click the dispensation box on the entry page which allows them to bypass the validation check and still enter with all their currently saved details. Warning: Only riders with dispensation should use this function; the organiser will need to see the correct documentation before you'll be allowed to ride.

Note: The validation check is performed on your ability category not your age category.

Checks apply to all competitive races - All British Cycling (BC), Cycling Time Trials (CTT), The League International (TLI) and League of Veteran Racing Cyclists (LVRC) races

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Q18. I'd like to help out and be a volunteer at an event, how do I contact the organiser?

Check out the 'Can you help with this event?' section on the events page/programme to see available jobs/tasks the organiser needs help with. Organisers are always in need of extra help, so if you're already travelling to the event or you just fancy helping out we're sure the organiser would appreciate it. Send them a message directly from the events page/programme using the contact organiser facility.

Also see - More information on the volunteers checklist
Also see - Question 8

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Q19. Does Entryweb e-mail me automatically when start sheets and results are published?

Yes. Entryweb will e-mail you automatically notifying you when the organiser has published their start sheets and results.

Also see - More information on automatic e-mails

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Q20. Does Entryweb charge me and are there any extra or hidden card transaction fees?

NO! Entryweb does not charge riders anything at all! The entry fee you see is what you pay, that's it! We also do not subscribe nor do Protx to any extra or hidden card fees at the point of payment.

Click here to see our fees page for more information

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Q21. What name do I look for on my credit card or bank statements?

Look for ENTRYWEB LIMITED, WIMBORNE on your credit card or bank statements for all transactions made on this site.

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Q22. What is Entryweb planning for the future?

We have some exciting new ideas, developments, improvements and updates for the future. So watch this space...!

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